Refund and Return Policy

Right of Withdrawal (EU Consumers)

As per EU Directive 2011/83/EU, customers residing in the European Union have the right to withdraw from their online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you or a third party (other than the courier) receives the goods.

To exercise this right, please contact us at info@moonhymnofficial.com before the 14-day period expires.

Return Conditions

• The jewelry must be returned unused, in its original condition and packaging, and with warranty.
• Personalized or custom-made items cannot be returned, unless they arrive damaged or faulty.
• Returns must be shipped at your expense unless the item is defective or incorrect.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 14 days. The refund will be issued to your original payment method.

We may withhold the refund until we receive the goods.

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately with photos and videos of the product. We will offer a replacement or a full refund, including return shipping costs.

Shipping Information

Our courier is DHL, ensuring fast and secure delivery. Every jewel we ship is insured to guarantee peace of mind.

Shipping and customer support are handled Monday to Friday, from 9:00 AM to 6:00 PM (GMT +2).